Refund policy

Consumers have the right to cancel a contract within two weeks.

CANCELLATION POLICY

Cancellation rights

You can cancel your contract in written form (e.g. via letter, fax, e-mail) within two weeks without stating grounds, or - if the goods are transferred to you before the expiration of the two-week period - by returning the goods. The period begins upon receipt of these instructions in text form, but not before the receipt of the goods by the recipient (in the event of repeated deliveries of identical goods, not before the receipt of the first partial delivery) and not before the fulfillment of our duties to provide information in accordance with Article 246, Section 2 in conjunction with Section 1, Paragraphs 1 and 2 of the Implementation Act for the German Civil Code.

The timely dispatch of the cancellation or the goods suffices for compliance with the cancellation period. The cancellation should be directed to:

RICH AG

Heiliggeiststrasse 1

80331 Munich, Germany

+49 (0) 89 23237268-99

eMail: info@richprosecco.com

Consequences of cancellation

In the event of a valid cancellation, the goods/services provided by both parties are to be returned/refunded and any benefits obtained therefrom (e.g. interest) are to be handed over. If you cannot return the goods/services provided or return them only in part or in diminished/deteriorated form, you must replace the value of the goods/services used to the relevant extent. This does not apply if the deterioration of the item is exclusively due to its inspection - as would have been possible for you in a store, for example. Otherwise, you can avoid the obligation to replace the value of the goods for the deterioration of the goods caused by appropriate use by refraining from using the goods as your property and refraining from all actions that would diminish their value. Goods which can be shipped as packages are to be returned at our risk. You are responsible for the costs of the return shipment if the goods supplied correspond to those ordered and if the price of the goods to be returned does not exceed € 40 or, in the case of a higher price of the goods at the time of cancellation you have not yet made full or contractually agreed partial payment. Otherwise the return is free of charge for you. Goods that cannot be shipped in packages will be picked up at your address. Obligations to refund payments must be met within 30 days. The period begins for you upon the dispatch of your cancellation notice or the goods; for us it begins with their receipt.

The right of cancellation does not apply to the delivery of goods produced according to customer specifications (e.g. T-shirts bearing your photo and your name) or that are clearly tailored to personal needs or for the delivery of audio or video recordings or software, insofar as the data carriers delivered have been unsealed by you (e.g. software CDs of which the cellophane cover has been opened).

Please prevent damage and contamination of the goods. Please return the goods in the original packaging as far as possible with all accessories and with all parts of the packaging to RICH. If necessary, use protective additional packaging. If you no longer have the original packaging, please ensure with suitable packaging that the goods are protected from shipping damage in order to avoid claims for compensation of damage due to damage resulting from insufficient packaging.

Keep the dispatch receipt when you post the goods. RICH will happily reimburse you for the postage costs upon request, if you are not obligated to pay them yourself. Please note that this point is not a prerequisite for the effective exercise of the right of cancellation.

Return shipping costs in the exercise of the right of cancellation

If you exercise your statutory right of cancellation (see cancellation policy), you are responsible for the regular costs of the return shipment if the goods supplied correspond to those ordered and if the price of the goods to be returned does not exceed € 40 or, in the case of a higher price of the goods at the time of cancellation you have not yet made full or contractually agreed partial payment. Otherwise the return is free of charge for you.